Help Center

Shipping is a flat rate of $10.00 for all orders within the USA.

We ship within usually within 24 hours of receiving your order from our warehouse in NJ. Orders ship Monday - Friday. Your order will be delivered in usually within 3-5 days based on your location.

All orders are shipped from our New Jersey warehouse so you'll be able to receive your order in a few days.

We currently only ship the 15" bears to Canada from NJ USA for a flat rate of $49.

Please contact us at support@teddyrosebear.com if you would like your order delivered on a certain day.  This may require an upgrade in shipping and additional cost with FEDEX.  

Yes free pickup is available. Please contact us first if you would like to pick up your order.  Our store location is

Bella's Flower Shop

288 W Fordham Rd

Bronx, NY 10468

Each Bella Bear is handmade of a soft foam felt like material that resembles the petals of roses.  The inner core of the bear is made of styrofoam. 

Currently The Bella Bear is available in two height sizes - 27" and 14" and now a 20". Each bear will be delivered in a protective clear display case. 

The Bella Bear requires virtually no care. We do recommend you keep it in a dust free environment to maintain it's new look. A protective display case is included with every bear. 

Yes. All of our Rose Teddy Bears are in stock in our New Jersey warehouse so you will receive your order in a timely manner. 

Every Bella Bear includes a 30-day money back guarantee.  We want you to be satisfied with your purchase.  You can contact us with any questions regarding your order at support@teddyrosebear.com

If you are not happy with your purchase please contact us within 30 days for a refund. S&H is not refundable unless an error is made by us. 

Please email us at support@teddyrosebear.com and we will reply quickly.

Our customer support phone number is 914-968-6005 M-F 10am - 6pm.

Please email us at support@vitalsleep.com with any questions. We will reply the same day.

Yes! We will be happy to take your order by phone and ship to you in the USA. Please call us at 914-968-6005 between the hours of 10am - 6pm EST.